This position is responsible for performing the day to day activities for all inforce policies. Provides superior customer service to customers, agents, and coworkers.
Responsibilities include:
- Provides superior customer service to customers through written and oral communication in a courteous, empathetic manner.
- Receive and place phone calls to customers.
- Maintain solid customer relationships by handling questions and concerns with speed and professionalism.
- Data entry and research as required to troubleshoot customer inquiries.
- Process customer requests in a timely and accurate manner.
- Review and Interpret policy provisions to determine the best course of action.
- Communicates opportunities for improvement and potential problems with management.
- Ensures speed of processing and quality processing goals are met.
- Performs additional duties as requested.
Requirements:
- Bachelor’s Degree or relevant experience.
- Thinks critically and uses sound judgement.
- Strong verbal and written communication skills.
- Possess a strong worth ethic and team player mentality.
- Is organized and has good time management skills.
- Has strong analytical and problem-solving skills.
- Strong computer skills preferred.
- A working knowledge of life insurance preferred but not necessary.
- LOMA designations a plus.